Premium: upgrading, downgrading and billing
I cannot upgrade to Premium
Please ensure you are logged into snifffr when making payment.
There are 2 options for payment:
I paid but my account still shows as free
Waiting for your Premium upgrade to appear? We’ve got you 🤍
Sometimes upgrades can take a few minutes to show up on your account. Here are a couple of quick things to try:
- Give your browser a quick refresh and check again
- Please allow 5-10 minutes for your Premium upgrade to fully process
If it’s still not showing:
- Double-check your bank account to confirm the payment has gone through
Still no luck? No worries – our support team is here to help 🙌
Head over to https://snifffr.com/support/ and submit a ticket
We’ll get you sorted as quickly as possible 💫
Downgrade your Premium
To downgrade your account, please follow the instructions below or click this link:
Cell Phone Instructions
Login then click on:Hamburger menu (the 3 lines) in the top right of your screen –> My Profile –> Settings –> Delete Account —> DOWNGRADE ACCOUNT
Desktop Instructions
Login then click on: your profile name in the right hand corner –> settings –> Delete Account –> DOWNGRADE ACCOUNT
What appears on your bank statement
Purchases on Snifffr will appear on your bank or card statement using a billing descriptor.
You may see one of the following on your bank or card statement:
- *CCBILL.COM SNIFFFR
- UG*Snifffr
- SNIFFFR447418640192
- SegpayEU.com*sniffr 8664504000
- Snifffr API* Snifffr
If you don’t recognise a charge or have any questions, our support team is always here to help – just reach out anytime.
